Shipping

Do you include customs taxes?

Your local customs aren’t included in the price or shipping. Depending on your country’s import laws a fee might be applied, that you will have to pay on your own.

How can I track my order?

Once you place your order, you will receive an email where you can receive live update shipping from L’Atelier.

Do You Ship Internationally?

Yes! I proudly use DHL express which includes a tracking number and ships 3 to 4 business days worldwide.

Returns

Can I exchange/return my item(s) ?

Yes, for certain items. Make sure to read my refund and policy page for more information.

Can I exchange an item by mail?

Yes! Exchanges are only available for t-shirts, which aren't one-of-a-kind pieces. Sizes can be exchanged.

How long will my refund take?

It depends on the case. You and I will have to communicate first and see what the problem is. My goal is to make sure you are 100% satisfied! I use PayPal and they are extremely fast for refunds.

Coupons

Can I use my coupon online?

Coupons can be made available at certain times for exclusive clients only.

How do you price your items?

I take pride in making everything by hand, from the painting to the packaging. Please take a look at "my fully handmade page for a detailed explanation of my craft.
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